Running 3, 5 or even 50 websites? Create as many dedicated applications as you need, all containing website specific data, yet manage all your businesses from 1 login.

View the full CRM record of any person submitting a support ticket with a single click of an icon.

A single click of the Project Manager icon turns the content of any ticket into a Project Manager task. A special status icon is then added to the ticket, and a clickable ticket ID to the Project Manager task, to maintain real time communication amongst your entire team.

A dedicated database for customer specific information allows you to tailor the information to your audience for the most effective results.

Sales specific Instant Answers help you close more sales with information targeted to this critical audience.

Repurposing content is a great way to create "new" products. Easily create a new website specific / branded ticket system with the push of a button. Import everything or just the desired sections.

Improved efficiency with canned answers that are easily customized for every department.

Manage tickets based on priority.

Manage tickets by age and identify overdue replies.

Send and receive screen shot images along with your written support tickets. The old saying, "a picture is worth a 1,000 words" could not be truer than when it comes to helping a customer understand your product.

Replying to the support ticket via email automatically injects the new information into the ticket thread.

Identify your largest support problems, or most frequent requests for information, to focus your efforts to fix the items creating the greatest confusion.